Shipping policy

Shipping Policy

1.Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days to minimise your waiting time and ensure prompt delivery.

2.International Shipping & Delivery Times
Standard international shipping generally takes 7–14 business days, though timelines may vary depending on your destination. If you require faster delivery, select our expedited shipping option at checkout.

3.Shipping Rates & Transparency
Shipping costs are calculated live at checkout based on your order weight and delivery location. You will see the final shipping charge before completing your purchase — there are no hidden fees.

4.Customs Duties & Import Taxes
International shipments may be subject to customs duties and import taxes set by your local customs authority. These fees are the responsibility of the recipient. We suggest reviewing your country’s import regulations prior to ordering to prevent unexpected charges.

5.Packaging & Transit Protection
We utilise durable, shock-resistant packaging materials to safeguard your goods throughout transit.
For orders of higher value, optional shipping insurance is available at checkout for extra security and peace of mind.

6.Delivery Inspection & After-Sales Support
Please inspect your package upon arrival. If you spot damage, leaks or heavy deformation, document the condition with photos, decline acceptance of the parcel, and contact us straight away.
Should you discover product defects after signing for delivery, notify our support team within 48 hours. We will investigate the issue and arrange a suitable resolution, including returns or exchanges where applicable.

7.Customer Support
Our support team is available to answer any enquiries regarding shipping, customs or delivery progress. Feel free to contact us for timely assistance.